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Is my parking charge notice legally enforceable?
What happens if I refuse to pay?
How did you find my contact detail?
Is my payment secure?
Who deals with disputes and appeals?


Below you will find out most frequently asked questions.



Is my parking charge notice legally enforceable?
Absolutely. Motorists can park on private land so long as they abide by the rules the landowner puts in place. In summary, the sign states that “Drivers of unauthorised vehicles or vehicles that are incorrectly parked will be issued with a parking charge”. Motorists ignoring the notice will do so at their own risk in full knowledge that they could receive a parking charge.

What happens if I refuse to pay?
If the keeper of the vehicle fails to pay the parking charge then we will pursue any unpaid parking charges via the courts. The photographic evidence will show that the offending vehicle was parking in a space when it was unauthorised to do so and that the car park terms and conditions were clearly visible.

How did you find my contact detail?
We request the address details of the vehicle owner electronically from the Driver and Vehicle Licensing Agency (DVLA). This means we can usually send a ticket to the owner in the post within 48 hours of receipt of the photographic evidence.

Is my payment secure?
We use PayPal to administer and collect payments for parking charge notices. You do not need to have a PayPal account to make a payment as you can pay by credit/debit card through PayPal if you prefer. PayPal protects your financial information with industry-leading security and fraud prevention systems. When you use PayPal, your financial information is not shared with the merchant. Once your payment is complete, you will be emailed a receipt for this transaction.

Who deals with disputes and appeals?
We do. Our contact details are on the parking charge notice that we sent to you. You have the right to appeal the parking charge notice with our appeals department.
If you are unhappy with our internal appeals process, then you have the right to contact POPLA (Parking on Private Land Appeals) which is an independent appeals service set up by the (British Parking Association) BPA to handle appeals by drivers and others wanting to challenge the issue of a parking charge notice. POPLA handles appeals after the recipient of the parking charge notice has been through the internal complaints procedures of the operator who issued the notice. Here is the link to POPLA’s website: https://popla.co.uk/

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